Job Description
Remote opens the vast potential of the world for every person, business, and country, building a world where every person and business truly belongs. We empower companies of all sizes to pay and manage full-time and contract workers around the world. Remote makes it easy to manage international payroll, benefits, taxes, stock options, and compliance in 50…
Benefits Operations Specialist – EMEA
What this job can offer you
- This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist.
- This individual contributor role is part of the EOR (Employer of Record) Operations team. As a critical extension of our clients’ HR teams, EOR Ops team members navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries.
- On this team, your work directly influences our customer journey and employee experience with their Benefits. As a dynamic and curious professional, you will have the opportunity to develop yourself as an experienced international Benefits Specialist.
- You will report to our Benefits Operations Manager.
What you bring
- Provide delightful support to Employees and Clients re: Benefits in multiple areas
- Benefits plans key attributes, including pricing, coverage and claims
- Benefits plans enrolment and unenrollment
- Benefits invoicing / billing
- Benefits Remote platform
- Benefits vendors’ platforms
- Process and solve tickets and escalations in Zendesk/e-mail
- Execute with care and precision data related tasks (preparation, entry, download etc.)
- Help define/detail and execute on Standard Operating Procedures
- Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences
- Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.
- Maintain the operations process documents and be able to find automation possibilities to streamline process
- Constantly research and systematically distill written knowledge in Notion
- Be able to go from “scout to scale” and actually start things up and get things done
- Be an internal and external champion of Remote’s values and Benefits team’s goals
Key Responsibilities
- Experience in HR Operations Employee Benefits ideally in the context of delivering PEO services
- Obsessed to provide an excellent customer service experience
- Strong organizational and time management skills
- Strong verbal, written, and interpersonal skills to interact internally and externally at all levels
- Ability to work in a fast-paced environment and multi-task effectively across various tech tools
- Writes and speaks fluent English
- It’s not required to have experience working remotely, but considered a plus
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