Job Description
Communication Jobs. Public Service Commission Kenya Jobs
For appointment to this grade, a candidate must have:
- Kenya Certificate of Secondary Education mean grade C- or its equivalent with at least a C- in English and Kiswahili
- possess good oral and written communication skills in both English and Kiswahili;
- a Diploma in any of the following disciplines: Diploma in Telecommunication Operations, Customer Service, Public Relations, Communication Management, Event Management, Front Office or equivalent qualification from a recognized institution;
- a certificate in sign language from a recognized institution
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Duties and Responsibilities
- connecting telephone calls for customers and responding to Citizens Service Delivery Contact Centre enquiries
- responding to customer enquiries and directing them to the respective destinations;
- implementing standards and procedures for corporate communication.
- capturing data of organized and scheduled corporate events;
- drafting corporate events briefs for distribution to the Customer relations personnel;
- drafting initial information, education and communication materials for review;
- shooting, photographing and editing promotional, and other video material/content;
- registering participants during conferences, official visits, seminars and workshops;
- distributing hard copy and digital corporate publications;
- disseminating of customer enquiries and complaints to relevant offices for action; and
- interpretation of sign language
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How to Apply
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