Posted 3 months ago

Admin Jobs

Key Responsibilities / Duties

Administration Role

Development and implementation of SOPS
Administration processes : ensure efficient and effective SOP’s for all administration processes
Students Admission: efficiency SOPs on students admission
Communication SOPs: Timely and factual information dissemination to both students and trainers on course work, class schedule, changes
Timely communication to students on all learning related matters
Managing communication of general circulars to students
Managing attendance reports for trainers and students, evaluation reports and feedback reports.

Coordinating all matters related to e-learning

Ensure the delivery of up-to-date and relevant content through pre-determined SOP’s
Implementation of robust online training platform
Implementation of school ERP system
Providing data in relation to student enrollment, attrition, placement and absorption on a regular basis
Support in helping students choose course and programs that will help them get into their chosen career paths after graduation.
Stakeholder management with trainers, students and relevant industry partners

Supervisory Responsibilities

Delivery of exceptional school administration standards
Delivery of an exceptional student experience with customer satisfaction ratings of 80%+
Delivery of excellent Standard Operational Procedures (SOP’s)
Achievement of continuing student conversion ratios of 90%+
Achievement of student enrolment through referral of 50%
Achievement of a net promoter score (NPS) of 90%+
Delivery of effective on-line learning experiences and high student performance standards
Delivery of exceptional learning experiences for students

Operational Responsibilities

Recruitment and management of qualified and effective faculty
Ensuring faculty comply with set SOP’s in content, delivery and overall student interaction
Delivery of high student performance standards
Manage and report on student apprenticeships
Ensuring students are well supported with timely distribution of timetables, notes and other training support materials
Stay current with university and college admission processes and requirements, tertiary level programs and developments in education.
Manage relevant program accreditations and collaborations.
Overseeing daily running of the office – opening & closing, house-keeping, repairs and maintenance
Oversee business compliance (licenses renewals), assets insurance, inventory management, stationery & office supplies, functions of office equipment’s
Managing expenditure and budgets related to school administration

Customer Care Lead

Maintaining relationships with existing clients to ensure customer satisfaction to build a reputation for excellent service and generate repeat business.
Provide relevant information to customers as needed
Reviewing students’ feedback and implementing necessary changes.
Maintain complete and accurate customer correspondence, client-related reports, and database
Identify and develop problem-solving methodologies to resolve customer issues and complaints promptly
Schedule regular meetings with trainers to ensure they are informed and satisfied
Foster good relationships with key stakeholders
Job Competencies (Knowledge, Experience and Attributes / Skills).

Academic Qualifications

Bachelor’s Degree in Business Management/Administration/ or related field.
Other Skills and abilities
Strong Problem-Solving Skills; and Attention to Detail
Willingness to guide others and provide ongoing support as they make important decisions
Proactive and quick to make recommendations to improve operations
Previous relevant work experience required
At least 5+ years teaching experience and operational management in the academic or professional training sector

Functional Skills:

Behavioral Competencies/Attributes:

Ability to build consensus and relationships among managers, partners and employees.
Strong organizational skills and ability to manage multiple projects
Ability to devolve responsibilities, delegate tasks and monitor practices to see that they are being carried out
Effective communication and interpersonal skills
Leadership skills and results driven
A stickler for detail and perfection and a desire to work with young adults
An ability to work under pressure and to meet deadlines

How to Apply

If qualified and experienced please send your CV to karimi@bossconsultafrica.com