Job Description
At InEvent, we are passionate about live events and broadcasting technologies. We are building the most powerful and versatile platform for professional events, meetings and live streams.
Account Project Manager
Responsibilities
- Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
- Review client concerns and seek to improve all aspects of the client experience with the company;
- Constantly promote the value of the InEvent platform and upselling through customer/client experience;
- Grow and expand clients platform usage within their organization;
- Suggest optimization of existing processes within all Customer Success initiatives;
- Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.
Ideal profile
- 3 – 5 years of experience in Customer Success, Account Management or Account Development position is a must;
- Experience in client retention and continuous usage of the solution/service;
- Exceptional ability to communicate and foster positive business relationships;
- Technical skills is a must;
- Accountability and personal organization are essential;
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
- Available to work from 12 PM to 8 PM Eastern Time.
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