Britam

In the dynamic landscape of Kenyan jobs and employment opportunities, the health insurance industry stands out as a beacon of growth and stability. As Kenya pushes toward Universal Health Coverage (UHC) in 2025, roles like the Case Management Officer at Britam offer not just a paycheck but a chance to shape quality healthcare delivery while advancing your career in medical insurance. Posted on October 14, 2025, this medical job at Britam—a leading diversified financial services group listed on the Nairobi Securities Exchange—promises to blend clinical expertise with strategic oversight. If you’re navigating Nairobi job opportunities or seeking insurance jobs in Kenya, this position could be your next big step. Read on to explore the job details, why it’s a valuable opportunity, and how to craft a winning application. For more jobs in Kenya, visit Jobinkenya.co.ke.

Why This Job Matters in Kenya’s Job Market

The healthcare and insurance sectors are pivotal to Kenya’s economic and social development. With the government’s focus on UHC and a growing middle class demanding quality healthcare, insurance jobs like this one at Britam are in high demand. The role of a Case Management Officer is critical, ensuring that patients receive timely, cost-effective, and high-quality care while maintaining the financial health of the insurer. Britam, a trusted name in Kenya’s financial services, offers a platform to work with top hospitals, third-party administrators (TPAs), and providers, making this an ideal role for professionals passionate about healthcare and strategic decision-making. This position not only offers stability but also positions you at the forefront of an evolving industry, with opportunities to grow and innovate.

Job Details

Key Responsibilities

The Case Management Officer at Britam plays a pivotal role in coordinating healthcare services, managing costs, and ensuring quality care. Your responsibilities will include:

  • Overseeing medical case management and pre-authorization processes.
  • Ensuring timely approvals for inpatient and outpatient services.
  • Collaborating with hospitals, TPAs, and providers to deliver quality care.
  • Monitoring high-cost cases, chronic illnesses, and frequent claimants.
  • Providing clinical guidance to underwriters and claims analysts on complex cases.
  • Training and mentoring staff to ensure adherence to processes.
  • Maintaining and updating provider tariff lists and treatment protocols.
  • Supporting fraud detection and provider performance reviews.
  • Staying updated on industry trends, regulatory changes, and emerging technologies.
  • Meeting performance goals as outlined in Britam’s strategy map and balanced scorecard.
  • Performing additional duties as assigned.

Qualifications and Experience Required

To excel in this role, candidates need a blend of clinical knowledge, insurance expertise, and strong interpersonal skills. The requirements are:

  • Bachelor’s Degree or Diploma in Nursing, Clinical Medicine, or a related health field.
  • 2-4 years of experience in medical case management within the insurance sector.
  • Strong clinical knowledge and experience in managing medical claims or provider relations.
  • Excellent communication and decision-making skills.
  • Ability to work under pressure and coordinate with multiple stakeholders.
  • Understanding of customer, market, and competitor dynamics.
  • Knowledge of insurance regulatory requirements.

Why This Opportunity Stands Out

This Case Management Officer job is more than just a role—it’s a chance to make a tangible impact in Kenya’s healthcare ecosystem. Britam’s reputation as a leader in financial services ensures a supportive work environment with opportunities for professional growth. The role’s focus on managing high-cost cases and collaborating with healthcare providers offers a unique blend of clinical and strategic responsibilities, making it ideal for those looking to advance their careers in Nairobi. Additionally, the position’s emphasis on staying updated with industry trends and technologies positions you to stay ahead in the fast-evolving Kenyan job market.

How to Apply

Ready to seize this employment opportunity in Kenya? Follow these steps to submit a compelling application:

  1. Prepare Your Documents: Update your CV to highlight relevant clinical and insurance experience. Include a tailored cover letter emphasizing your case management skills and passion for healthcare.
  2. Apply Online: Visit the application link here to submit your application (https://britam.taleo.net/careersection/ke/jobdetail.ftl?job=2500004H&tz=GMT%2B03%3A00&tzname=Africa%2FNairobi).
  3. Follow Up: After applying, check your email for updates from Britam’s recruitment team. Ensure your contact details are accurate.

Tips for a Winning Application

To stand out in the competitive Kenyan job market, consider these practical tips:

  • Tailor Your Application: Highlight specific experiences in medical case management or provider relations to align with the job’s requirements.
  • Showcase Soft Skills: Emphasize your communication and decision-making skills, as these are critical for coordinating with stakeholders.
  • Research Britam: Familiarize yourself with Britam’s mission and values to demonstrate your alignment with their goals.
  • Prepare for the Interview: Be ready to discuss how you’ve managed complex cases or contributed to cost-effective care delivery in past roles.
  • Network: Leverage platforms like LinkedIn to connect with Britam employees or industry professionals for insights and referrals.

Explore More Opportunities

The Case Management Officer role at Britam is just one of many exciting jobs in Kenya waiting for you. Whether you’re seeking medical jobs, insurance jobs, or other career opportunities in Nairobi, Jobinkenya.co.ke is your go-to platform for the latest listings. With new postings daily, you can find roles that match your skills and aspirations, from entry-level to senior positions across various industries.

The Case Management Officer position at Britam is a golden opportunity for professionals eager to blend clinical expertise with strategic oversight in Kenya’s thriving insurance sector. With its competitive requirements, impactful responsibilities, and growth potential, this role is a stepping stone to a rewarding career. Don’t miss out—apply today and take charge of your future in the Kenyan job market. For more employment opportunities and career advice, visit Jobinkenya.co.ke and stay ahead in your job search.