Job Description
Customer Service Jobs. Solvo Global Jobs
About the Role
- We are looking for a Contact Center Associate, a talented individual, with the ability to multitask, pays attention to detail, analytical, and able to assist using multi-channel communications.
- The Employee Relations / Support Associate role is responsible for assisting the contact center with call, email, and live chat incoming requests.
- These requests are from employee, clients, and internal departments regarding employee portal setup and/or troubleshooting, password resets, assistance with electronic onboarding, paystubs and W2 requests, etc.
Key Responsibilities
- Answering and responding to inbound calls
- Responding to emails and live chat inquiries
- Troubleshoot and research to resolve requests
- Resolve complaints and issues
- Escalate issues to supervisors and managers
- Use the internal knowledgebase to quickly answer inquiries.
Qualifications
- Knowledge of customer service best practices
- Skilled in documentation and note-taking during calls
- Excellent data entry skills · Empathetic and personable call demeanor
- Proficient English writing skills · Work well under pressure and with various personalities
- Required proficient English · High school diploma or equivalent · Minimum 1 year of experience in a call/contact center environment · Ability to type a minimum of 30 WPM.
How to Apply
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