Job Description
Hotel Jobs. Radisson Hotel Group Jobs
As a Reservations Manager, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. This role combines leadership with strategic thinking, requiring hands-on expertise in systems such as Amadeus, Lighthouse, and Pulse, along with a strong understanding of revenue optimization, inventory control, and market analysis
Key Responsibilities
- Oversee day-to-day operations of the reservations department across all booking channels (phone, email, OTAs, GDS, brand.com).
- Ensure data integrity, accurate inventory management, and proper allocation of room types across all platforms.
- Maintain rate parity and content accuracy across OTAs, GDS, and CRS platforms.
- Supervise and support the team in handling guest inquiries, special requests, and group blocks.
- Monitor booking pace, lead times, and cancellation patterns to identify opportunities and risks.
- Utilize STR, Lighthouse and Pulse to track competitor pricing, demand trends, and forecast accuracy.
- Support and execute revenue strategies in collaboration with the Revenue Manager.
- Load and manage rates, packages, and promotions across Amadeus CRS and PMS platforms.
- Act as the department lead for system-related matters involving Amadeus, Pulse, and Lighthouse.
- Lead, coach, and motivate the reservations team to meet performance targets and customer service excellence.
- Conduct regular team meetings, training, and one-on-one sessions to support development.
- Coordinate cross-departmentally with Sales, Front Office, Revenue, and Marketing to align on business goals.
- Generate daily, weekly, and monthly reports on booking trends, channel mix, conversion, ADR, and RevPAR.
- Provide recommendations based on data to improve conversion rates and minimize revenue leakage.
- Prepare and contribute to forecasting, budgeting, and business planning processes.
- Ensure compliance with Radisson brand standards, SOPs, and audit requirements.
Qualifications
- Minimum 4–5 years of experience in hotel reservations or revenue management.
- Degree or diploma in Hospitality Management.
- Certifications in Revenue or Reservations Systems (Amadeus, OTA Insight) are an advantage.
- Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions with proven problem- solving capabilities offering support where required.
How to Apply
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