Job Description
Customer Service Jobs. Emerald Zebra Jobs
Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Client Relations (Forex, Nairobi Office).
Key Responsibilities:
- Serve as the primary contact for client inquiries via phone, email and messaging platforms.
- Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms).
- Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction.
- Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner.
- Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities.
- Collect and report client feedback to help improve products, services, and support processes.
- Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry.
Candidate Profile:
- 1–3+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry.
- Native English (written and verbal).
- Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets.
- Strong customer service orientation with the ability to handle clients from different backgrounds and regions
- High attention to detail, especially in handling sensitive client information.
- Comfortable working in a fast-paced, performance-driven environment.
- Ability to work flexible shifts, including evenings or weekends, if required.
Will be considered as a plus:
- Experience with CRM systems (e.g., Salesforce, Zendesk)
- Familiarity with KYC/AML procedures
- Bachelor’s degree in Business, Finance, or related field
Our offer:
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
How to Apply
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