Posted 6 days ago

Customer Service Jobs. Peach Cars KE Jobs

Key Responsibilities

Specifically, the Senior CX Associate at Peach can expect to undertake the below listed tasks and activities:
Ensuring customer satisfaction, especially in challenging situations
Handle the customer cases that need extra attention the ones that are tricky, urgent, or need coordination across teams
Notice when the same issues keep popping up and bring it up to our team so we can do something about it.
Make sure customer feedback actually reaches the people who can act on it

Driving Process Improvement

Work with the CX Manager and QA Lead to find what’s not working and fix it.
Help audit how we’re talking to customers, are we professional? Accurate? Actually helpful?
Maintain our playbooks, scripts, and guides that help the team do their jobs well
Partner with Sales, Product, and Marketing to turn customer feedback into real improvements.
Run small pilot projects with collaboration from the CX Manager and QA lead to figure out what works before we scale it.

Skills, Knowledge and Expertise

3+ years in customer experience, client relations, or operations (bonus if it’s in automotive, tech, or e-commerce)
Proven experience leading others (formally or informally) with a track record of helping team members improve.
Strong understanding of lead qualification and sales funnel management.
Hands-on experience using CRM and analytics tools such as Freshsales, Google Workspace, Excel, or Data Studio.
Ability to analyze data, identify key insights, and focus on what truly matters.
Excellent communication skills, both written and verbal.
Skilled at handling conflict constructively and maintaining positive working relationships.
Highly organized, with the ability to manage multiple priorities effectively.
Flexible and comfortable working across different teams or locations as required.

How to Apply

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