Job Description
Customer Service Jobs. KEDA Kenya Ceramics Company Limited Jobs
This is a customer-facing, sales-driven role based in our luxury showroom. You’ll be responsible for delivering a world-class consultation experience to our high-end clientele from first contact to after-sales service.
Key Responsibilities
- Warmly welcome and guide customers through product selection, offering professional consultations on tiles and bathroom products.
- Explain design concepts, materials, craftsmanship, and technology benefits.
- Inspire purchases through model room displays and visual merchandising.
- Manage customer relationships through follow-ups, service, and support.
- Ensure the showroom consistently meets high-end brand presentation standards.
- Report feedback and recommend solutions for process improvements.
Requirements
- Education: Bachelor’s degree or above in Marketing, International Trade, or related field.
Experience:
- Minimum 2 years in high-end retail or real estate sales.
- Experience in tile/sanitaryware sales is preferred.
- Familiarity with luxury sales standards and client service.
Languages:
- Fluent in English and Swahili.
- Arabic or Chinese is a plus.
- Appearance & Demeanor:
- Elegant, well-dressed, and confident aligned with luxury retail standards.
Core Skills:
- Strong sales judgment and closing ability.
- Quick communication and response to client needs.
- Culturally aware and capable of cross-lingual communication.
- Responsible, discreet, and composed under pressure.
How to Apply
Qualified candidates are invited to send their CV and cover letter to hr03@twyfordtile.com with the subject line as job title
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