Job Description
IT Jobs. CHAYN Jobs
Role description
This role will focus on ensuring the smooth running of our products such as Bloom and Chayn.co, as well as maintaining and improving internal operations through tech support and automation.
Responsibilities may include, but are not limited to:
Technical operations
- Triage technical issues and bug reports for our platforms (e.g. Bloom, Chayn.co)
- Manage content uploads and user administration
- Maintain third-party tools: e.g. Google Analytics, Storyblok, Airtable, Webflow
- Test new features and document issues
- Research and recommend new technical tools
- Monitor system logs and error tracking
- Manage tech team inbox
- Train and support the wider team and volunteers on content upload
- Manage user administration for our services, such as Bloom
Compliance & security
- Maintain SOC2 certification and GDPR compliance
- Run cybersecurity training sessions
Data and analytics
- Gather analytics data for impact reporting
- Create dashboards and reports from Google Analytics, Hotjar, Metabase
IT support
- Troubleshoot daily IT issues for the wider team
- Support with software subscriptions and hardware inventory
- Support wider team members with technical training
How to Apply
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