Job Description
A few weeks ago, Jane, a mid-level manager at a growing Nairobi company, found herself in a difficult spot.
David, one of her most trusted team members, someone she could always depend on because he consistently delivered, had started changing. His tasks were delayed, reports came in incomplete, and his usually positive attitude had turned defensive.
At first, Jane brushed it off. “Maybe they’re just going through a rough patch,” she thought. But soon, HR started asking questions, and her boss wanted explanations. Jane could no longer ignore it.
She knew she had to sit down and have that conversation. But how would she tell David someone she valued that his performance had dropped without breaking his spirit? How would she stay firm about expectations, yet remain human and kind?
That night, she sat at her kitchen table, typing and deleting different versions of what she’d say. The words just wouldn’t come out right. She didn’t want to sound like a bully. But she also couldn’t stay silent any longer.
This is a side of management people rarely talk about, those moments that test your leadership and heart. The conversation where the wrong tone, or even one poorly chosen word, can damage trust that took years to build.
Maybe you’ve been there too. You’ve probably disagreed with your boss but didn’t know how to say it respectfully. Or you’ve had to confront a team member whose performance was slipping, and you felt torn between empathy and accountability.
Well, leadership comes with conversations that make your palms sweat. But avoiding them doesn’t make them go away, it only delays the growth your team (and you) need.
That’s why we’re hosting a free online event, “Managing Difficult Conversations”, on 29th October, from 7 PM to 9 PM.
You’ll learn how to navigate conflict, feedback, and performance gaps with confidence, empathy, and emotional intelligence.
Because sometimes, the success of your team is about what you say, how you say it, and the courage to have the conversation in the first place.
Click here to register! Slots are limited.
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