Job Description
Hotel Jobs. Phina Jobs
Job Summary
We are seeking enthusiastic, professional, and customer-focused individuals to join our Front of House team. The ideal candidate will be versatile, able to seamlessly transition between serving tables and preparing high-quality beverages. You will be responsible for providing an exceptional dining and/or café experience for all our guests, ensuring efficient service, and maintaining a clean and welcoming environment.
Key Responsibilities
Customer Service & Dining Experience:
- Greet guests warmly upon arrival and thank them genuinely upon departure.
- Present menus, inform guests of daily specials, and answer questions about menu items, ingredients, and preparation methods.
- Take food and beverage orders accurately using the Point of Sale (POS) system.
- Serve food and beverages promptly and correctly to tables.
- Anticipate guests’ needs and respond to requests, feedback, and complaints in a timely, professional, and positive manner.
- Clear tables, reset dining areas, and assist with general restaurant cleanliness.
- Process payments (cash, credit card, mobile) accurately and handle cash drawer responsibly.
Barista & Beverage Preparation:
- Prepare and serve a wide range of coffee beverages (e.g., espresso, lattes, cappuccinos) following established recipes and quality standards.
- Operate and maintain espresso machines, grinders, and other beverage equipment.
- Handle and store coffee beans, milk, and other ingredients properly.
- Maintain a clean and organized coffee bar area, including rinsing pitchers, wiping down surfaces, and restocking supplies.
- Prepare other non-alcoholic beverages such as teas, smoothies, and fresh juices as required.
General Operations:
- Adhere to all health, safety, and hygiene standards and regulations.
- Assist with opening and closing duties, including setting up and breaking down dining areas and service stations.
- Restock service areas, silverware, glassware, and other supplies.
- Communicate effectively with kitchen staff to ensure smooth and accurate order flow.
- Collaborate with team members to ensure efficient service and a positive work environment.
Qualifications and Skills
- Experience: Previous experience (e.g., 1+ year) as a waiter/waitress, server, or barista in a fast-paced environment is preferred, but not strictly required (training will be provided for highly motivated candidates).
- Customer Focus: Exceptional interpersonal and communication skills with a strong commitment to guest satisfaction.
- Beverage Knowledge (Barista): Solid knowledge of coffee preparation techniques and a passion for crafting quality drinks.
- Teamwork: Ability to work well under pressure in a team setting and handle multiple tasks simultaneously.
- Physical Stamina: Ability to stand and walk for extended periods, lift up to 25 lbs, and perform repetitive movements.
- Availability: Must be available to work flexible hours, including mornings, evenings, weekends, and holidays.
- Integrity: Must be honest, reliable, and possess a professional appearance and demeanor.
How to Apply
Apply today via jobs@phinaconsultant.co.ke
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