Job Description
Customer Service Jobs. Mission for Essential Drugs and Supplies (MEDS) Jobs
Key responsibilities:
- Receive and route calls to the appropriate desks and officers as needed to ensure efficient communication.
- Document all customer interactions, complaints, and resolutions in the Customer Relationship Management (CRM) system.
- Respond to client inquiries about the status and progress of their inquiries, quotations, and complaints to keep them informed and satisfied
- Collaborate with sections such as procurement, inventory control, quotations, warehousing and logistics and quality assurance to receive feedback on the client inquiries.
Job requirements:
- Diploma in Customer Service or Sales and Marketing, or related field
- Minimum one year of experience in a pharmaceutical supply chain Call Centre
- Technical competencies; excellent communication and interpersonal skills; Proficiency in Customer Relationship Management System (CRM); E-Commerce, communication; knowledge of Microsoft packages, knowledge of pharmaceutical products and supplies
- Behavioural attributes: Positive and professional attitude; high level of integrity; problem-solving skills; confidential and self driven
How to Apply
If you fit the profile of this position, please submit your application providing the following MANDATORY requirement:
Detailed CV stating your current position and salary, expected salary, telephone number and email address
Copy of National Identity Card
To: hr@meds.or.ke
By: 5th November 2025
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