Reporting directly to the Regional Business Lead, the Territory Business Lead will spearhead daily sales operations for representatives in a designated geographical area. This field-based leadership role demands a passion for sales growth in Kenya, where you’ll craft and execute strategies to smash revenue targets, fortify subscriber bases, and elevate customer experiences. Ideal for those with a knack for territory management jobs, it’s about more than numbers – it’s transforming market challenges into triumphs in a fast-evolving telecom arena.
In Kenya’s vibrant employment opportunities scene, where private sector roles like these outpace public ones, this position aligns perfectly with the need for commercially savvy professionals. With the telecom sector emphasizing digital inclusion, you’ll contribute to bridging urban-rural divides, making it a fulfilling pivot for career advancement.
Key Responsibilities: Leading with Impact
The role is multifaceted, blending tactical execution, partnership building, and team empowerment. Here’s a breakdown:
Health and Safety
- Uphold Safaricom’s code of conduct, policies, and procedures to ensure integrity and accountability in all work aspects.
- Adhere to safety, health, and wellbeing guidelines in every decision and action.
Territory Management
- Execute tactics to strengthen core revenue streams, including subscriber base growth, LTE 4G device adoption, fixed services, and data revenue generation efficiency (RGE).
- Enhance customer experience metrics like Net Promoter Score (NPS), demand reduction, and alternative channel satisfaction.
- Analyze sales data, market trends, opportunities, and risks to devise robust strategies for your territory.
- Develop and implement the commercial plan to deliver planned activities, surpassing set targets.
- Roll out short- and long-term growth plans to boost market share.
- Champion channel engagement, campaign planning, and front-line marketing for sustained business success.
Partner Management
- Build and nurture relationships with distributors and retailers to drive sales uplift.
- Leverage territory-level partnerships to expand distribution infrastructure.
People Management
- Offer comprehensive support to Retail Centre Managers and Trade Representatives in your territory.
- Coach the team for peak performance, ensuring delivery on targets.
- Foster a motivated, engaged, and energized team that consistently meets business expectations.
These duties highlight the role’s emphasis on operational excellence in Kenyan sales, where cross-functional collaboration is key to outpacing competitors.
Essential Qualifications: Your Ticket to Telecom Leadership
To thrive, candidates need a solid foundation in business and sales. Safaricom seeks proven leaders ready to tackle Kenya’s diverse markets:
- Bachelor’s degree in Business Administration or a related field.
- At least 6+ years of management experience in operational excellence, distributor/customer management, and customer service – including a minimum of 6 years in sales and distribution within a territory or region, with 2 years leading sales teams for growth and revenue.
- Commercially astute with in-depth knowledge of Safaricom’s products.
- Demonstrated competence in at least two commercial technical functions.
- Astute leadership skills, with the ability to lead teams and peers in a matrix environment.
- Strong relationship-building, partner management, and stakeholder engagement abilities.
- Resourcefulness in probing data and translating insights into actionable strategies.
- Robust business acumen, strategic and analytical mindset.
- Deep understanding of sales environments, with meticulous attention to detail and organizational prowess.
- Proficiency in financial projections, profit narratives, and performance against targets.
- Excellent team player.
- Willingness to work anywhere in Kenya.
- Valid BCE driving license with no recent violations.
These criteria reflect the high standards of top Kenyan employers, prioritizing experience and soft skills like leadership – ranked crucial by 84.8% of recruiters in recent surveys.
How to Apply: Simple Steps to Secure Your Spot
Seizing employment opportunities in Kenya starts with a proactive application. Follow these numbered steps for success:
- Review the Full Posting: Visit the official Safaricom careers portal to confirm details.
- Prepare Your Documents: Tailor your CV to highlight sales achievements, leadership roles, and telecom experience. Include a cover letter showcasing your passion for Kenyan career growth.
- Click to Apply: Head to https://egjd.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1000/?lastSelectedFacet=LOCATIONS&mode=location&selectedLocationsFacet=300000000228816 and submit your application promptly – deadlines can close fast in competitive Nairobi job searches.
- Follow Up: After submission, track your status via the portal and prepare for potential interviews by researching Safaricom’s latest innovations.
Note: Applications are online only; no fees or agents required.
Pro Tips for Kenyan Job Seekers: Boost Your Application Edge
In a market where 78.3% of employers prioritize skills like numeracy, ICT, and communication, stand out with these career advice gems:
- Customize Ruthlessly: Mirror job keywords (e.g., “territory management,” “sales strategies”) in your CV to beat ATS filters – a hack used by successful applicants.
- Quantify Wins: Instead of “led sales,” say “boosted territory revenue by 25% through targeted campaigns” to demonstrate impact.
- Network Smartly: Connect with Safaricom alumni on LinkedIn; 70% of Kenyan jobs come via referrals.
- Upskill Strategically: Enroll in free digital marketing or data analytics courses on platforms like Coursera – telecom demands tech-savvy leaders.
- Prepare for Virtual Hurdles: Practice competency-based interviews focusing on scenarios like market risk mitigation.
Remember, persistence pays: With Kenya’s youth unemployment hovering around 15%, proactive seekers land roles faster.