QA Analyst – UN Web Buy Plus at United Nations Office for Project Services (UNOPS)

Quality Assurance

• Lead quality assurance activities
• Create and maintain test plans, strategies, and documentation
• Functional, regression, and integration testing
• Stress testing and performance validation
• Develop and maintain automated test scripts
• Provide regular QA metrics
• Proactively identify quality risks, process improvements, and opportunities to enhance system reliability
• Understand product
• Collaborate with Product Owners and Developers to clarify requirements
• Analyse functional requirements, wireframes, designs, and technical documentation
• Read the application source code
• Technical Support
• Provide tier-1 and tier-2 support
• Conduct root cause analysis
• Maintain knowledge base and technical documentation for common issues
• Act as primary technical liaison between end-users and developers
• User training and preparing training materials

Impact of Results

• Leads quality assurance activities in UNWB
• Provides tier-1 and tier-2 technical support to UNWB end users
• Handles user training

Education Requirements: 

• Master’s Degree in Computer Science, Software Engineering, Information Technology or a related technical field is required
• A first-level University degree or Bachelor’s or equivalent in a related field of study with 2 additional years of relevant work experience may be accepted in lieu of the Master’s Degree requirement;
• A technical/professional diploma in relevant discipline in combination with 4 years of experience may be accepted in lieu of the Master’s Degree requirement.

Required Experience 

• 2 years of professional experience in a QA role (in combination with a Bachelor’s degree); 4 years of professional experience in a QA role (in combination with a technical/professional diploma) is required;
• The above should include at least 1 year of working with complex, enterprise-level web applications
• At least 1 year of providing technical support, including training to end users