Job Description
Hotel Jobs. Accor Jobs
Job Description
- Manage arrivals and departures of everyone visiting our hotel
- Provide exceptional guest service by responding to guest requests efficiently and courteously
- Maintain a high level of professionalism and accuracy with all accounting functions
- Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met.
- perform rotation duties as assigned including night audit.
- Actively resolve guest issues and challenges presented on shift
- To print all contingency reports, i.e. arrivals, departures, Guest’s In-house and Guest ledger balance, at the beginning of every shift. This will be filed in the respective files as a backup In-case of system failure.
- Correctly performing Forex exchanges as per the set standard
- To efficiently check out guests and receive any payments related to their stay while transferring the city ledger bills to the respective company and attaching the correct correspondences
- Ensure all the departed rooms have been checked out from the system, retrieve the key cards from the guest and issue a check out pass
- Attending to calls, both internal and external as per the set hotel standards.
- Action the housekeeper’s report immediately, reporting any discrepancies to the GSS and pass it to the housekeeping for investigations and follow up.
Qualifications
- Good knowledge of Micros, Fidelio or Opera
- Minimum 2 years of experience in a front desk or guest services role
- Diploma or degree in Hospitality Management
How to Apply
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