Job Description
Customer Service Jobs. Bruntwork Jobs.
Client Overview
Join a well-established American Heart Association certified training center that has been empowering healthcare professionals for over 20 years. This growing organization operates 40+ locations nationwide, serving medical students, healthcare professionals, nursing students, and emergency medical technicians who are preparing to save lives in their careers. The company utilizes cutting-edge CPR training technology with individual training stations featuring advanced sensor-equipped machines that provide real-time feedback to students. You’ll be part of a small, dedicated team supporting future healthcare heroes as they obtain the life-saving certifications required for their medical careers.
Job Description
This is an exciting opportunity to make a meaningful impact in healthcare education while developing your customer service and technical troubleshooting skills. You’ll serve as a crucial support resource for students across the nation who are pursuing CPR certifications required for their medical careers. The role combines customer guidance, technical support, and problem-solving as you help students navigate the certification process from initial inquiry through successful completion. You’ll work with state-of-the-art training equipment and be part of a mission-driven organization that directly contributes to preparing thenext generation of healthcare professionals who will save lives in hospitals, clinics, and emergency situations nationwide.
Responsibilities
- Guide students through the online platform to help them select appropriate CPR certification classes based on their specific location and career requirements
- Assist students with navigating the scheduling system to book their certification appointments at their preferred locations and times
- Provide technical troubleshooting support for advanced CPR training equipment using remote video systems
- Help students resolve equipment issues including computer resets and machine malfunctions during their individual training sessions
- Assist students who need building access guidance or are having difficulty locating their training facilities
- Handle overflow customer inquiries as part of a collaborative call management system alongside the internal team
- Escalate complex technical or procedural issues to senior staff when necessary to ensure seamless customer experience
- Support students from diverse medical backgrounds including nursing students, EMTs, firefighters, deputies, and paramedics
How to Apply
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