Job Description
Audit Jobs.Bruntwork Jobs.
Job Description: You’ll play a critical role in ensuring AI-powered customer service meets the highest standards by being the quality guardian between cutting-edge AI technology and customer satisfaction. This isn’t just reviewing tickets – you’re helping shape the future of automated customer service while directly impacting major e-commerce brands. You’ll work in a fast-paced, technology-driven environment where your attention to detail and quality focus will be essential to the company’s success and growth.
Responsibilities:
- Review and evaluate every AI-generated customer conversation across multiple e-commerce client accounts
- Identify errors, abnormalities, and inconsistencies in AI handling of customer interactions
- Flag critical issues requiring immediate attention or escalation to maintain service quality
- Ensure AI performance adheres to each client’s specific processes and standards
- Process approximately 250-300 tickets per 8-hour shift while maintaining quality focus
- Provide detailed feedback on AI performance to help improve system accuracy
- Manage multiple client accounts simultaneously during each shift
- Maintain comprehensive quality control standards across all assigned accounts
- Support peak season operations when volumes are expected to triple
Requirements:
- Strong attention to detail with ability to spot abnormalities in customer service interactions
- Experience in customer support, quality assurance, or review-based roles
- Quality-focused mindset with preference for thoroughness over speed
- Ability to maintain focus while reviewing high volumes of customer conversations
- Strong communication skills for flagging issues and providing clear feedback
- Comfortable working flexible schedules including overnight and weekend shifts
- Bonus if you have experience working with multiple accounts or clients simultaneously
- It helps if you’re comfortable in fast-paced, technology-driven environments
- Bonus if you have experience with AI or automated systems
How to Apply
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