Job Description
Customer Service Jobs. Solvo Global Jobs
We are seeking Customer Service Representatives that share our passion for providing service excellence. At Inktel, we are driven by our passion for people: Our clients, their customers, and our amazing team of service representatives!
Responsibilities:
- Strong desire to be helpful and take ownership to resolve customer situations
- Identify root cause of inquiries by asking probing questions to determine the best solution
- Provided customer relationship management tool to research inquiries and document customer interactions
- Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
- Maintain required product knowledge to deliver best in class service
- Exhibit a positive attitude and bring enthusiasm to work each and every day
- Proven record of great attendance and demonstrating skills as a team player
Skills and qualifications – Hard and soft skills:
- Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
- Ability to explain complex, step-by-step processes to customers over the phone
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Must be able to communicate effectively with customers, management, and co-worker
How to Apply
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