Merchant Fraud Monitoring Analyst at Stratostaff

 RESPONSIBILITIES

• Fraud Detection & Transaction Monitoring: Monitor transactions, merchant activity, and ATM operations to identify suspicious or unusual activities, investigate flagged transactions, and act on any detected fraud risks or scams.
• Merchant & Third-Party Oversight: Oversee merchant and third-party agent activities by reviewing transactions, business operations, websites, products, and services to ensure compliance with scheme rules and legal requirements.
• Compliance & Risk Mitigation: Monitor merchant screening and payment intelligence alerts, support fraud investigations, report suspicious activities, and provide recommendations to reduce fraud, chargebacks, and operational risks while ensuring regulatory compliance.
• Data Quality & Reporting: Ensure accuracy and quality of data captured in acquiring systems while maintaining proper records and reports of suspicious activities and investigation outcomes.
• Stakeholder Engagements: Collaborate with internal teams and external industry bodies to obtain required information, provide fraud and chargeback guidance, and support reporting obligations to regulatory and industry

Requirements

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Finance, Criminology, Business, or a related field.
• Minimum 2-3 years of experience in fraud monitoring, risk management, or banking operations.
• Familiarity with payment system regulations and anti-money laundering (AML) practices.