Job Description
Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and relat…
Relationship Senior Officer – Channels
Key Responsibilities and Accountabilities
- Sell the Bank Digital products and on-board existing and new customers on Bank digital platforms.
- Deliver the set targets as per the key performance indicators (KPIs) for the channels in the respective Branch.
- Agent Recruitment, document collection & process approval at the branch level
- Ensure agent Activation and monitoring of Agents performance in the branch.
- Ensure activity rate of the Agents, Merchants POS and PWE Tills are at 90%.
- Driving IMT business growth at the branch
- Driving Intercountry business growth at the branch
- Driving the Merchant POS business growth at the branch
- Driving the Merchant PWE business growth at the branch
- Drive adoption of new digital products at the branch
- Formulate & execute innovative digital offerings, aligning with business goals & customer experience.
- Manage product roadmaps & business cases for digital channel growth.
- Driving IMT business growth at the branch
- Monitor and manage the cards stock.
- Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
- Ensure compliance to Know Your Customer (KYC) and Anti Money Laundering (AML) requirements in all dealings with existing and potential customers.
- Conduct market analysis & propose technology enhancements.
- Collaborate with head office team to achieve the payment business strategy.
- Monitor channels performance, & product impact
- Assess market competition within the payments & financial services industry.
Qualification, Experience, Skills, and Attributes
- Business related degree from a recognized institution
- At least 2 years’ experience within Bank
- Strong understanding of Digital Channels Business & Operations
- Experience in Relationship management
- A passion for technological innovation and awareness of global trends in digital media technology.
- Analytical skills to interpret and evaluate financial statements.
- Driving License – Category A (motorcycle) is an added advantage.
- Good understanding of the banking industry
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