Job Description
Customer Service Jobs, Penda Health Jobs.
Must Read>>>More Than A CV: The Job Search Support You Actually Need
Responsibilities:
- Answering all incoming calls professionally and ensuring that callers’ issues are resolved well, providing the right information promptly.
- Handling follow-up calls for all patients assigned, ensuring a great patient experience and escalating to a Pigia Penda Provider as needed.
- Assigning all paid teleconsultations to medical providers sequentially and making follow-ups to ensure all paid patients are attended to.
- Ensuring a great experience for patients when they call or chat, achieving first-time resolution and providing adequate information.
- Responding to any inquiries on Chat na Penda and transferring/escalating medical-related chats to a Provider appropriately.
- Ensuring proper documentation in all required documents, such as call forms and EMR.
Requirements:
- Diploma in Customer Service or any other related field.
- 2 years of Relevant working experience and having worked in a Call Center would be an added advantage.
- Basic computer skills with a typing speed of above 40 wpm
- Fluent in Swahili and English.
- Great team player with drive for results and enjoys being part of a team.
- This is a Non – Clinical Role.
Must Read>>>Why Strong Candidates Still Don’t Make It Past The Interview Stage
How to Apply
The post Pigia Penda Representative Job Penda Health appeared first on Corporate Staffing Services.