Job Description
Tours & Travel Jobs, Twiga Tours Jobs.
Twiga Tours is a leading Destination Management Company dedicated to providing unparalleled safari experiences across East Africa. We are passionate about connecting people with the wonders of the natural world while promoting responsible tourism and conservation efforts.
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Role Description
We are seeking a detail-oriented, efficient, and customer-focused Reservations Agent to join our team. The ideal candidate will be responsible for managing all booking requests, coordinating room allocations, ensuring accurate documentation, and supporting smooth operations from enquiry to confirmation.
This role requires strong organizational skills, exceptional communication, and the ability to work under pressure while maintaining the highest standards of service.
Qualifications
- Strong skills in Reservations and Customer Service
- Proficiency in Phone Etiquette and Communication
- Experience with GranIT system
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Attention to detail, problem-solving skills, and the ability to remain organized
- Minimum 4 years experience in tourism in a similar role
- Fluency in English; additional language skills are a bonus
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and training.
- Travel perks and discounts.
- Contribution to wildlife conservation initiatives.
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How to Apply
If you are a dedicated and passionate individual with a love for wildlife and the outdoors, we invite you to submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for the Reservations Agent position. Email your application to shazmin@twiga-tours.com.
Twiga Tours is an equal opportunity employer and encourages candidates from all backgrounds to apply. The deadline for applications is 20 December 2025.
Only shortlisted candidates will be contacted for interviews.
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