Job Description
Finance Jobs, HF Group Jobs.
Key Accountabilities
- Review and identify TPS accounts in early arrears and recommend optimal action plans to resolve outstanding arrears.
- Implement approved collection strategies and monitor account performance to ensure achievement of recovery targets.
- Maintain accurate, up-to-date data for the assigned portfolio to support production of daily, weekly, and monthly reports.
- Use analytics dashboards to identify risk indicators, non-adherence to repayment terms, and emerging credit stress.
- Conduct tenant calls or site visits to assess repayment capacity, negotiate repayment arrangements, and agree on restructuring actions where necessary.
- Prepare accurate daily, weekly, and monthly collection reports, highlighting key insights and emerging issues for management decision-making.
- Liaise with external stakeholders (e.g., auctioneers, Affordable Housing Board, lawyers) to facilitate recovery processes in line with approved procedures.
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Principle Accountabilities
- Accurate and timely reports indicating status of overdue accounts, recovery efforts, and performance indicators.
- Effective management of delinquent accounts leading to improved Portfolio at Risk (PAR) performance.
- Comprehensive documentation of all customer interactions, repayment arrangements, and follow-up activities.
Key Competencies and Skills
- Knowledge of CRM software and Microsoft Office Suite – Intermediate excel skills
- Solid customer service attitude with excellent negotiation skills
- Knowledge of KYC/AML compliance requirements
- Astute product knowledge
- Knowledge of portfolio management
- Commercial acumen
- Analytical skills
- Knowledge of relevant laws and regulations governing debt collection practices
- Proficiency in evaluating credit risk and making informed decisions on debt repayment plans based on risk assessment.
- Familiarity with credit scoring systems and models to evaluate credit risk accurately.
Minimum Qualifications, Knowledge and Experience
Academic and Professional Qualifications
- A bachelor’s degree in Finance, Business, or a related field is preferred.
Experience
- Minimum 2 years’ work experience in Credit, Lending, Debt Management, Collections, or Credit Analysis.
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How to Apply
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