Job Description
Admin Jobs, Communications Authority of Kenya Jobs.
Responsibilities
An officer at this level will work under the guidance of the Director.Duties and responsibilities shall entail: –
- Coordinating the Developing of regulatory instruments, interventions policies and legislation as necessary
- Providing professional advice on consumer issues.
- Establishing mechanisms to asses and address emerging consumer issues
- Coordinating the Developing consumer protection policies and procedures
- Coordinating the Implementation of public and consumer complaints policy and procedures
- Coordinating the implementation of mechanisms to monitor consumer trends and behavior and establish customer satisfaction level in the ICT market
- Establishing and maintaining relationships with strategic stakeholders and partners for purposes of creating and enhancing consumer protection and developing/implementing consumer education and engagement initiatives
- Ensuring on licensee’s compliance levels with the Consumer Protection laws, Regulations and Guidelines
- Ensuring timely implementation of outcomes and recommendations
- Participating in scheduled consumer protection and education activities and as team leader, respond to questions from consumers or stakeholders
- Spearhead formulation, implementation and review of the departmental annual work plans, budgets and procurement and asset disposal plans in line with the Board’s performance targets and strategic plan,
- Lead in the execution of risk management policy and strategies that ensure the departmental has a robust system and processes of accountability, risk management, internal controls, business continuity and succession management,
- Provide leadership to ensure continuous improvement of business processes and controls in the department and develop mechanisms for corporate consultations, increase public participation and involvement in Authority’s policies and programs,
- Foster a corporate culture that promotes ethical practices and good citizenship within the department,
- Oversee implementation of principles of Corporate Governance, relevant national policies, guidelines, and directives within the Department,
- Oversee development, implementation and review of corruption prevention and mitigation strategies in the department,
- Oversee implementation of a robust performance management system within the departments through providing oversight of the delivery of the annual performance contract and the strategic plan
Job Requirements
For appointment to this grade a candidate must have the following: –
- Bachelor’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution,
- Master’s Degree in any of the following: Applied and Physical Sciences, Humanities and Social Sciences, Business related fields, or equivalent qualification from a recognized institution,
- Attained at least fifteen (15) years’ work experience, three (3) of which should have been in a management position or in a comparable position,
- Membership to a relevant professional body, and in Good Standing
- Valid practicing license where applicable,
- Certificate in Leadership Course lasting not less than four (4) weeks from a recognized institution,
- Demonstrated managerial, administrative and professional competence as reflected in work performance and results.
Additional Details
- Leadership skills,
- Negotiation skills,
- Problem solving skills,
- Financial management skills,
- Planning and Organizing skills,
- Communication and Interpersonal skills,
- Stakeholder management skills,
- Analytical skills,
- Conceptual Skills,
- Networking skills,
- Coaching and mentoring skills,
- Project management skills.
Terms and Conditions of Service for the Advertised Positions
The Authority offers a competitive package in line with its Human Resource Policies and Procedures Manual and other prevailing government Guidelines.
Documents to be submitted by the applicants
Applications MUST be accompanied by a signed Cover Letter, detailed curriculum vitae (CV) with contacts for three (3) referees, a Copy of their National Identity Card, and copies of relevant academic and professional certificates.
Successful candidates will be required to submit the following documents: –
- Valid Tax Compliance Certificate from the Kenya Revenue Authority (KRA).
- Valid Certificate of Clearance from the Higher Education Loans Board (HELB).
- Valid Certificate of Good Conduct from the Directorate of Criminal Investigations (DCI).
- Dully filled and stamped Self-Declaration/Clearance from the Ethics and Anti-Corruption Commission (EACC). The Self-Declaration form should indicate the position being applied for. v. Valid Clearance Certificate from an approved Credit Reference Bureau (CRB).
How to Apply
Interested and qualified candidates are invited to submit their applications, including a Cover letter, a detailed CV, and contact information for three professional references via the link: https://careers.ca.go.ke/OA_HTML/ircVisitor.jsp on or before 22nd December 2025 at 5.00 P.M., East Africa Time (EAT).
Only shortlisted candidates shall be contacted for interviews.
All applications must be address to;
Director General
Communications Authority of Kenya
P.O. Box 14448
Nairobi 00800
The Authority is an equal opportunity employer and all qualified Kenyans including persons living with disabilities, are encouraged to apply.
Canvassing in any form or failure to attach any of the stipulated documents shall lead to automatic disqualification.
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