Posted 2 months ago

Sales & Marketing Jobs. Moko Home + Living Jobs

Key Responsibilities

Respond to inbound calls or messages from customers seeking to make an inquiry or place and order.
Capture customer orders accurately and in a timely manner.
Maintain a positive, empathetic and professional attitude toward customers at all times.
Maintain communication with Colleagues and customers through various channels as guided by your supervisor i.e. WhatsApp, Phone calls, Messages.
Use our CRM software to track leads, convert potential customers, and close the deal.
Support implementation of projects related to improving our communications to customers.
Adhere to set shifts and working times as required and communicated by your manager.
Suggest improvements that could be made to any of our processes, customer service practices.
Provide input to the process and content we use to nurture leads into potential sales.
Provide support during the onboarding of new team members that may include but not limited to shadowing and coaching. Support on other projects across the company

Desired Candidate Profile

Previous experience selling at similar price points (10-30k per sale)
Previous experience selling at a “complex” company with scale
Minimum educational achievement of a diploma.
Proficiency working with computers and CRMs.
Comfortable with shift work and willingness to change shifts as needed to support the team’s needs.
This role is based in Mlolongo, Nairobi from Mondays to Saturdays, with some Sundays and national holidays required, depending on the shift.
A home fiber internet connection is required to access our remote work policy.
A proactive self-starter who thrives with autonomy and managing their time like a pro.
A natural team player who takes full ownership of their work by tackling challenges head-on.
A candidate who is always hungry to learn, embrace feedback and use their analytical thinking to make smart decisions.

How to Apply

Click here to apply