PayGo Phones Retail Manager Job Sun King

November 27, 2025 •

Posted 2 months ago

Job Description

Sales & Marketing Jobs. Sun King Jobs

Channel Acquisition and Development

  • Recruit, Train and onboard new retailers specialising in selling Sun King phones or any other available brands.
  • Maintain an engaged base of retailers as per set goals in the annual operating rhythm.
  • Segment engaged retailers as per given categories managing them to scale.

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Revenue and Productivity

  • Meet set Revenue goals on number of units of Sun King phone sold by month and year and in different phone models and brands.
  • Maintain minimum retail productivity targets ensuring that each retailer meets their goals.

Portfolio Repayment Management

  • Ensure the overall phone portfolio achieves set Phones Quality of Sale goals.
  • Develop strategies and intervention that will improve repayments by tracking the repayment performance of phones sold through retail channel.
  • Streamline phones replacement and warranty process through retail to improve overall channel performance, repayments and customer satisfaction.

Retail Branding, Engagement and Assistance

  • Maintain proper branding of retail store by ensuring up-to-date marketing materials, merchandise issuance and branding both external and in-store.
  • Frequent retail visits to improve engagement, work on resolutions and build relationships.
  • Ensure optimum stocking achieving set inventory levels as well as adhering to set guidelines and processes.

Customer and Partner Experience

  • Achieve minimum Partner Satisfaction Score (PSS) and Net Promoter Score (NPS) from End-Users based on experience with purchase through the retail channel derived from periodic retailer surveys and timely set strategies and how to improve both.

Team Management

  • Optimum staffing based on projected business growth and expansions.
  • Proper and timely communication of goals to the direct reports ensuring each one is aligned to expectation.
  • Periodic reviews and strategy setting with teams ensuring that the channel remains on track to deliver set goals.
  • Mentoring the team and keeping them motivated for optimum performance and retention.

You might be a strong candidate if you have:

  • A bachelors degree in a business-related field or a minimum of six (6) years working in a field sales role in the FMCG, microfinance, banking or telecom industries (an MBA is an advantage).
  • A strong background in retail key account management and experience working with key retail chains with bias towards devices.
  • Strong people-focused skills as a team partner to mentor teams to deliver on expectations.
  • Deep knowledge of both urban, peri-urban and rural markets.
  • Basic digital literacy (CRM, stock tools).
  • Strong communication and problem-solving abilities.
  • Willingness to travel extensively (5 days/week in the field).
  • Comfort working with MS Excel and PowerPoint.

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