Job Description
Customer Service Jobs. iNet Africa Jobs
We are seeking a passionate and motivated Customer Service Intern to join our dynamic team. This internship provides an excellent opportunity to gain hands-on experience in the customer service field. As an intern, you will serve as the first point of contact for our valued customers, assisting with inquiries and ensuring a positive and professional experience.
This role is ideal for an individual who is eager to learn, develop strong communication skills, and contribute to delivering exceptional service.
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Key Responsibilities
- Greet and engage customers via phone, email, and chat in a friendly and professional manner.
- Identify customer needs and direct them to the appropriate service or department.
- Accurately input and update customer interaction details in the CRM system after each engagement.
- Manage and respond to basic customer inquiries and support tickets on time.
- Escalate complex issues to senior team members or relevant departments.
- Assist in monitoring customer account balances and support basic payment reminders and notifications.
- Follow up with customers to ensure satisfaction and resolve any pending concerns.
- Help prepare basic reports on customer interactions and resolutions.
- Maintain organized records of all customer communications.
- Support customers with basic troubleshooting by guiding them through steps to resolve common issues.
- Work collaboratively in a team-oriented and customer-focused environment to enhance the overall customer experience.
Requirements
- Living in or willing to relocate to Mombasa.
- Strong passion for customer service and helping others.
- Excellent written and verbal communication skills.
- Strong problem-solving ability with a customer-first attitude.
- Ability to work efficiently in a fast-paced environment.
- Good organizational skills and attention to detail.
- Proficiency in CRM systems and basic computer software is an added advantage.
- Previous experience in customer service or a related field is a plus.
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How to Apply
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