Job Description
IT Jobs. Cloud9 Marketing Jobs
We are looking for a sharp, energetic CX & Technical Support Associate to be the frontline hero for our users. You’ll help customers(cloud9ers) resolve issues, understand Cloud9 features, troubleshoot technical problems, and deliver a delightful support experience across all our customer experience channels.
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Key Responsibilities
- Provide fast, friendly, high-quality support via chat, email, social, and phone.
- Troubleshoot user issues, payment failures, transaction delays, and app navigation questions.
- Escalate bugs, fraud signals, and technical issues to engineering & product teams.
- Maintain accurate ticket logs and internal documentation.
- Assist with onboarding new users and educating them on Cloud9 features.
- Track user pain points and propose process/product improvements.
- Support community engagement and reputation management on social platforms.
Requirements
- 1–3 years experience in customer support, technical support, or fintech operations.
- Strong communication, empathy, and problem-solving skills.
- Basic technical troubleshooting ability (logs, screenshots, device types, app versions).
- Familiarity with CRMs and ticketing tools (e.g., Zendesk, Intercom, Freshdesk).
- Passion for digital products, fintech, and youth.
- Ability to stay calm, clear, and solution-oriented under pressure.
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How To Apply
Send the following to careers@cloud9.money with the subject line “CX/Technical Support – [Your Full Name]”: Your CV/Resume, A short note (3–5 sentences) on why Cloud9 excites you
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