Job Description
IT Jobs, Safaricom Jobs.
Reporting to the Manager – Regional Optimization – Coast, the position holder will be involved in the optimization of 2G/3G/4G/5G mobile services towards delivering superior network service experience for our customers. The role is goal-oriented with the main effort focused on delivery of our customer promise while working on; Network NPS, CSSR, CDR, CST, MOS & DL/UL Throughput targets and managing customer complaints through investigations and DT analysis. The position is domiciled at the Coast.
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Responsibilities
- Share commercial & technical insights at cluster level.
- Deliver cluster level network NPS, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.
- Manage and coordinate physical optimization of 2G/3G/4G/5G infrastructure.
- Ensure soft Parameter testing & alignment, feature test & deployment, neighbor management and best practice documentation.
- Analyze statistical KPI trends, DT analysis and carry out remedial actions to resolve emerging quality issues.
- Trigger replan of 2G/3G/4G/5G technologies in accordance with the agreed capacity, quality and coverage indicators.
- Continuous Monitoring of cluster level statistical and Benchmark drive test KPI’s and Trigger corrective optimization plans and manage implementation to completion.
- Ensure all physical changes are updated on ATOLL database. Perform routine audit on sites. Maintain standards 4G/3G/2G parameter rules on all radio database parameters;
- Manage Network NPS within cluster by customer complaints prioritization solution provision.
- Identify existing or potential E2E bottlenecks in the mobile network and resolve or escalate to stakeholder for resolution.
- Generate potential site nominals within cluster in collaboration with commercial teams.
- Automate routine tasks.
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Qualifications
- Bachelor’s degree in Electrical or Telecommunication Engineering
- A team player with excellent problem-solving skills, positive attitude & good work ethics.
- Candidates with Hands–on experience on GSM, WCDMA, LTE Optimization will have an added advantage.
- Practical knowledge on use of any radio planning tools and nominal cell planning.
- Practical knowledge in data analysis and manipulation via Excel tool.
- Candidates with experience on Nokia and/or Huawei equipment will have an added advantage.
- Candidate must be willing to work in any part of the country
- Data science and coding experience will be an added advantage.
- Candidates with knowledge and experience in RAN hardware configuration will have an added advantage.
- Candidates with a valid driving license and experience will have an added advantage
How to Apply
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