Job Description
Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Senior UX Designer
Key Responsibilities:
- Lead design work for high-impact internal tool initiatives.
- Translate complex workflows into streamlined, user-friendly interfaces.
- Work end-to-end—from research and concepting to prototyping and delivery.
- Maintain design quality and consistency across your own and the chapter’s output.
- Mentor and support designers in ypur chapter across squads working on internal tools.
- Facilitate regular design critiques, craft development sessions, and chapter rituals.
- Champion best practices in design process, documentation, accessibility, and design system usage.
- Help build a healthy team culture grounded in feedback, inclusion, and continuous learning.
- Partner with PMs/POs, engineers, and other cross-functional leads.
- Advocate for user-centered design and accessibility across the internal platform experience.
- Contribute to evolving our design system, patterns, and guidelines for internal use cases.
Qualifications
Qualifications
- 5+ years of experience in UX/product design, with at least 1–2 years mentoring or leading other designers.
- Experience designing complex workflows or internal tools—preferably in B2B or enterprise environments.
- Strong portfolio demonstrating craft excellence, systems thinking, and leadership impact.
- Excellent communication, facilitation, and feedback skills.
- Comfortable balancing hands-on work with mentorship responsibilities.
- Skilled in Figma and modern design tools; experience with design systems and token-based theming is a plus.
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