Job Description
In 2016, The Government of Kenya through the Ministry of ICT, Innovation and Youth Affairs developed and established the Ajira Digital Program to bridge the gap between skills demand and lack of jobs. The program aims to introduce young people to digital and digitally-enabled work and provide the tools, training and mentorship needed for young people to work and earn an income with dignity. The program vision is to position Kenya as a choice labour destination for multinational companies as well as encourage local companies and public sector to create digital work and thus catapult Kenya onto the Global map, recognized as a Freelance hub by 2022.
Multilingual Call Center Agents
Ajira Digital is seeking professional and customer-focused individuals to an opening as Call Center Agents. In this role, you will be the first point of contact for clients, handling inquiries through phone, email, and online platforms.
Key Responsibilities:
- Answer client calls and respond to emails
- Manage online bookings and e-commerce inquiries
- Use business software to track and resolve issues
- Provide product/service support and escalate when needed
What We are Looking For:
- Strong communication skills and fluency in English, German or French
- Experience in customer care, hospitality, or sales & marketing
- Comfortable using digital tools and working in a fast-paced environment
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